{"id":8517,"date":"2019-11-10T12:48:43","date_gmt":"2019-11-10T17:48:43","guid":{"rendered":"https:\/\/rch.ca\/?page_id=8517"},"modified":"2021-02-10T21:12:24","modified_gmt":"2021-02-11T02:12:24","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/rch.ca\/en\/terms-and-conditions\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"

The Montreal Cavalry Institute<\/strong><\/p>\n

Shopping Policy for the On-line Book Shop<\/strong><\/p>\n

The following terms and conditions apply for online shopping the Montreal Cavalry Institute\u2019s Book Store.\u00a0<\/p>\n

Order processing service<\/strong><\/p>\n

The on-line processing of orders sent to the Institute\u2019s Book Store is a service provided to active and former members of the Royal Canadian Hussars.\u00a0 Other customers are welcome to use the service, on the condition they accept these terms of service.<\/p>\n

The Book Store is operated by volunteers and part-time staff who process transactions according to an irregular schedule, when they have time.\u00a0 The Institute does not guarantee any level of service and is not responsible for the ultimate delivery of goods by Canada Post.<\/p>\n

Contact information and opening hours<\/strong><\/p>\n

The Institute does not operate a physical store and does it have physical offices.\u00a0 Its correspondence address is:<\/p>\n

The Montreal Cavalry Institute<\/p>\n

Care of Steven Barrette, Secretary<\/p>\n

652 Westluke Cote St-Luc,<\/p>\n

Quebec. H4X 1P7<\/p>\n

Arrangements to pick-up merchandise are by appointment only and must be coordinated in advance by contacting the President or Secretary of the Institute.\u00a0 Contact information is provided on the Institute pages of the RCH Association website<\/a>.<\/p>\n

Order Confirmation, Modification or Cancellation<\/strong><\/p>\n

By submitting your order on this website, you are confirming your intent to purchase products under the conditions described on the site.<\/p>\n

Orders already shipped cannot be modified or canceled.<\/p>\n

If you wish to modify or cancel an order that has not been shipped, please contact the President or Secretary of the Institute as soon as possible.<\/p>\n

Stock availability <\/strong><\/p>\n

Up until the books are printed, advance orders are accepted for subsequent processing.\u00a0<\/p>\n

Once books are printed, orders are only accepted if books are available in stock.\u00a0 No back orders are accepted.<\/p>\n

Shipping Policy<\/strong><\/p>\n

Since shipments are made by volunteers, there are times when shipments cannot be made promptly.\u00a0 Under normal circumstances, if stock is available, the staff will aim to ship orders within fifteen to thirty days.<\/p>\n

You can choose the shipping option ‘Pick-up Delivery’ or by mail. In the first case, no shipping costs will be charged, and the Institute will contact you to notify you of the book’s availability and to make a delivery arrangement. Preferably, these deliveries will be organized to coincide with events at the armoury.<\/p>\n

If you choose a mail shipment, the site will calculate and charge in advance the shipping costs according to a Canada Post calculation service based on the weight and size criteria of the book.<\/p>\n

The delivery address must be clearly indicated to avoid any shipping problem. Please note that no delivery will be made to a post office box, transportation center, remote location, or locations outside of Canada. No express shipping is possible. For large quantities or special or international shipments, please contact us directly by e-mail, rather than entering your order into the system.<\/p>\n

Return Policy<\/strong><\/p>\n

For an exchange or refund, the product must be returned to the Institute\u2019s correspondence address in its original condition within 30 days of the date of purchase and by prior written notice.\u00a0 To obtain a written approval for a return, please contact the president or secretary of the Institute directly. Delivery charges for the return are not refundable.<\/p>\n

Please include a copy of your original invoice in your package.<\/p>\n

You can return the item by the courier service of your choice, for which you have prepaid the delivery charges, to the above-mentioned postal address<\/p>\n

Pricing and administrative charges<\/strong><\/p>\n

Generally, all items are sold at cost recovery prices.<\/p>\n

Pricing shown on the website is only valid for items that are currently in stock.<\/p>\n

For orders paid by credit card, an administrative charge of 5% is included in the price of each item to cover the fees charged by credit card companies and other costs related to on-line ordering.\u00a0 There is no administrative charge for payments made by cheque.<\/p>\n

Method of Payment<\/strong><\/p>\n

For your order to be shipped, full payment of the order, including any applicable delivery charges, is required.<\/p>\n

Using a third-party payment processing company, the Institute accepts payments using major credit card such as Visa, or MasterCard.<\/p>\n

For security reasons, no banking information will be accepted by phone or email.<\/p>\n

When a credit card payment is made, the information (name, address and phone number) entered at the time of billing must be the same as the information on your credit card statement.<\/p>\n

Financial limit on Transactions<\/strong><\/p>\n

No order for more than $2,000 will be processed using this website.\u00a0 All orders will be subject to a processing delay to allow transaction to be cleared.<\/p>\n

Sales Tax<\/strong><\/p>\n

The Book Store will charge applicable federal and provincial sales tax on all sales transactions.<\/p>\n

Privacy Policy<\/strong><\/p>\n

The information collected during the order procedure will be used to process the order and to produce internal statistics.\u00a0 Credit card information will be used by a third-party payment processing service.<\/p>\n

The Institute is committed to protecting the privacy of personal information provided by the users of this service, in compliance with the Privacy Act (L.R.C. 1985, cP-21).<\/p>\n","protected":false},"excerpt":{"rendered":"

The Montreal Cavalry Institute Shopping Policy for the On-line Book Shop The following terms and conditions apply for online shopping the Montreal Cavalry Institute\u2019s Book Store.\u00a0 Order processing service The on-line processing of orders sent to the Institute\u2019s Book Store is a service provided to active and former members of the Royal Canadian Hussars.\u00a0 Other […]<\/p>\n","protected":false},"author":1001002,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-8517","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/rch.ca\/en\/wp-json\/wp\/v2\/pages\/8517","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rch.ca\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rch.ca\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rch.ca\/en\/wp-json\/wp\/v2\/users\/1001002"}],"replies":[{"embeddable":true,"href":"https:\/\/rch.ca\/en\/wp-json\/wp\/v2\/comments?post=8517"}],"version-history":[{"count":1,"href":"https:\/\/rch.ca\/en\/wp-json\/wp\/v2\/pages\/8517\/revisions"}],"predecessor-version":[{"id":8921,"href":"https:\/\/rch.ca\/en\/wp-json\/wp\/v2\/pages\/8517\/revisions\/8921"}],"wp:attachment":[{"href":"https:\/\/rch.ca\/en\/wp-json\/wp\/v2\/media?parent=8517"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}